Returns & Warranty

Returns & Warranty

Buy with confidence — we stand behind every RONEGN power bank.

30-day returns

If a RONEGN power bank isn't right for you, you may request a return within 30 days of delivery. Items should be in original condition with all included accessories.

Limited warranty

Every RONEGN power bank is covered against manufacturing defects in materials and workmanship. If your unit stops charging, won't power on, or the display fails under normal use, contact us and we'll make it right.

How to start

Open the contact page, choose “Warranty / return” and include your order number and a short description. Our team will guide you through the next steps.

What's not covered

Damage from misuse, disassembly, or use outside the product's rated specifications isn't covered. Normal capacity variation over the battery's life is expected.